doclinth

Payment-failed notice

Pack 01 · SaaS billing · A4

A direct, calm dunning notice that creates urgency without sounding punitive. It tells the customer exactly what failed, when retries happen, what remains available and how to fix it.

  1. Plain-language payment failure summary
  2. Retry and grace-period timeline
  3. Processor reason and reference
  4. Explicit service access impact
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Example data

The data payload this template expects. Generate payment-failed notice PDFs by POSTing a shape like this to /v1/generate.

sample_data.json
{
  "notice_number": "DUN-20481-02",
  "failed_at": "2026-07-01",
  "grace_period_ends": "2026-07-12",
  "currency": "USD",
  "amount": 1800,
  "payment_method": "Visa •••• 1842",
  "billing_url": "arcwell.example/billing",
  "invoice_number": "ARC-20481",
  "attempt_number": 2,
  "max_attempts": 3,
  "company": {
    "name": "Arcwell"
  },
  "customer": {
    "name": "Nadia Kim",
    "company": "Fathom Research",
    "email": "nadia@fathom.example",
    "account_id": "acct_FTM_0184"
  },
  "subscription": {
    "plan": "Scale"
  },
  "failure": {
    "code": "card_declined",
    "message": "The issuing bank declined this transaction.",
    "processor_reference": "decl_91KZ7"
  },
  "retry_schedule": [
    {
      "label": "NEXT RETRY",
      "date": "2026-07-05",
      "action": "Automatic card retry"
    },
    {
      "label": "FINAL RETRY",
      "date": "2026-07-09",
      "action": "Last automatic attempt"
    },
    {
      "label": "ACCESS CHANGE",
      "date": "2026-07-12",
      "action": "Workspace becomes read-only"
    }
  ],
  "access_note": "Your workspace, data and integrations remain available during the grace period. No data is deleted when access changes.",
  "support_email": "billing@arcwell.example"
}
generate.sh
curl -X POST https://doclinth.com/v1/generate \
  -H "Authorization: Bearer dl_live_YOUR_KEY" \
  -H "Content-Type: application/json" \
  -d '{"template_id":"YOUR_TEMPLATE_ID","data":{"notice_number":"DUN-20481-02","failed_at":"2026-07-01","grace_period_ends":"2026-07-12","currency":"USD","amount":1800,"payment_method":"Visa •••• 1842","billing_url":"arcwell.example/billing","invoice_number":"ARC-20481","attempt_number":2,"max_attempts":3,"company":{"name":"Arcwell"},"customer":{"name":"Nadia Kim","company":"Fathom Research","email":"nadia@fathom.example","account_id":"acct_FTM_0184"},"subscription":{"plan":"Scale"},"failure":{"code":"card_declined","message":"The issuing bank declined this transaction.","processor_reference":"decl_91KZ7"},"retry_schedule":[{"label":"NEXT RETRY","date":"2026-07-05","action":"Automatic card retry"},{"label":"FINAL RETRY","date":"2026-07-09","action":"Last automatic attempt"},{"label":"ACCESS CHANGE","date":"2026-07-12","action":"Workspace becomes read-only"}],"access_note":"Your workspace, data and integrations remain available during the grace period. No data is deleted when access changes.","support_email":"billing@arcwell.example"}}'

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